Archive for June, 2008

Tele Atlas, Google in map pact

Tele Atlas, a Netherlands-based digital map provider, said Monday that Google has signed a five year licensing agreement to broaden the search giant’s map services.
Specifically, Google gets Tele Atlas’ content in more than 200 countries. The deal covers Google’s “current and future map-based services and navigation offerings across mobile, online and desktop environments” including Google […]


News to know: Phishing; Gates gone; Google; Hyper-V

Notable headlines:
Dancho Danchev: HSBC sites vulnerable to XSS flaws, could aid phishing attacks
TechRepublic: Most report their IT career has been better than they expected
Mary Jo Foley: J Allard gets a new job

Mystery explained: Why you have to reboot Windows so often
Would Microsoft ever split itself up?
Fiji government official tells Microsoft: ‘Fiji’ is not for […]


Site Clinic: Navigation Usability Can Make Or Break Your Website

by Jackie Baker

When it comes to the front end of a website, there are two primary areas that can make or break your online success … your content and your navigation. You need to have engaging content that speaks to your visitors and addresses their needs and questions. You also need to ensure that it is logically organized, easy to browse, and easy to search. Good navigation functions to both allow visitors to easily find information and to drive visitors to your goal.

SSC-homepage.jpgSmallShipCruises.com is a very useful site offering a large selection of cruises with a variety of destinations, themes, ship types, and deals. The primary goals of the website are to receive individual bookings and individual charters and the secondary goal is ad clicks.

Unfortunately, the current navigation poses some major hindrances for both search engines and visitors.

Navigation Code That Is Crawlable
Not all ways to program navigation are spiderable by the search engines. The search engine bots cannot read the pull down menus such as those used for “Find Cruise By Destination,” “Find Cruise By Interest” and “What To Do Before You Go.” Nor do they read javascript. While pull-down-menu.jpgusing the form field function to create these pull downs works moderately well for visitors, it can prevent pages on your site from being indexed by the search engines and thus they won’t show up in search results.

Fortunately, the top navigation links are crawlable by search engines and many of the website’s key pages are accessible through both navigation elements. However, none of the pages under “What To Do Before You Go” are duplicated in the top navigation and will not be indexed.

Your primary navigation links need to be HTML coding in order to be crawlable by search engines. If you want to create drop down menus, hover effects, or other special effects, use CSS.

You can also ensure that all of your pages are easily indexed by creating multiple ways for visitors to reach information. This could include more than one means of primary navigation as well as in-site links within the content.

Navigation That is Logically Organized
There are five primary methods for organizing the pages on this type of website:

  1. Topic - one of the most useful and most difficult organization schemes. Organize information by subject or topic.
  2. Task - this scheme organizes content and applications into a collection of processes, functions, or tasks. This is most appropriate when visitors will likely have a limited number of high priority tasks they want to perform. These are characterized by action verbs such as “find” “book” and “buy.”
  3. Audience - an audience-specific organization makes sense when there are two or more clearly definable audiences. For instance, you see this prominently on college and university websites that address “future students”, “current students”, “parents”, “alumni” etc.
  4. Metaphor - metaphors can be used to help users understand the new by relating it to the familiar. For instance, the “folders” and “recycle bin” on your desktop. These metaphors must be familiar to your users, and can sometimes be limited.
  5. Hybrid - combination of two or more of above.

If it is possible to maintain one organization scheme, users will most easily be able to find their way around your website. Consistency in the way you organize and label your navigation is key to good usability.

The SmallShipCruises.com website uses a combination of topical and task-oriented navigation. The top navigation links are topical, while the pull downs are task-oriented. For this site, the task-oriented scheme is probably most appropriate and effective. Virtually all of the website’s pages could be organized into the following top level categories:

  • Find by destination
  • Find by interest
  • Find by ship
    • Small ship
    • Big ship
    • Yacht
    • Cruise Lines
  • Book cruise
  • Prepare for your cruise
    • “What to do” pages
  • Learn more
    • About page
    • Charters and Groups
    • Contact

Additionally, the navigation needs to be grouped logically on the page. Currently, there are top navigation links, pull downs in both the right and left sidebars, and additional navigation links in the right sidebar. This makes it very difficult for a visitor to quickly scan the website and determine what information and tasks are available. Navigation elements need to be grouped together visually as well as organizationally. The primary elements of navigation also need to be available on every page of the website. Don’t make visitors return to the homepage to browse types of cruises - they’re more likely to give up and go elsewhere.

Navigation That Drives Visitors To Your Goal

Perhaps the most detrimental aspect of the current navigation is that it does not come close to driving visitors to the primary goal, which is booking. (Visitors aren’t actually booking their cruise on the website; they are submitting a form showing their interest in order to be contacted by an agent.)

While links in the site-wide banner and navigation take visitors to a booking page, there is no way to book when browsing actual cruise options. Say I look at cruises by destination and select Australia. I then get a listing of various cruise lines that go to Australia. I find one that sounds good, and click the link at the bottom of the page to make my reservation. I am then taken to the main booking page, which explains how to book a cruise on the site and provides a list of destinations. Australia is not in that list of destinations. Technically I can still send my contact form choosing a similar location, but this is highly confusing. Especially when the detail pages for the specific Australian cruise in which I was interested links off-site to the actual cruise line where I can also book. So, why would I book with SmallShipCruises.com when I can book with the cruise line itself … and it is probably easier to do?

SmallShipCruises.com needs to eliminate that middle step of the main booking page. If a visitor clicks all the way through to a specific cruise line destination and then clicks the booking link on that page, they should go directly to the contact form. AND the cruise information should automatically input into the necessary fields.

Your contact form, shopping cart, subscription page, or other goal page needs to be as simple to use as possible to receive maximum conversions.

In Short, Navigation That Is Usable

There are many areas that SmallShipCruises.com could improve to be more successful online including adding more specific content on individual pictures, images, customer testimonials and reviews and ensuring that the website functions correctly in all browsers (it doesn’t work well in Firefox). None of this matters however, if visitors can’t find their way around the site or if the search engines can’t index all of your pages.

Want more from your web site?
Search Influence can help! Targeted Traffic. Increased Revenue. Results Guaranteed. Customized Internet Marketing you can afford.


Site Clinic: Navigation Usability Can Make Or Break Your Website

by Jackie Baker

When it comes to the front end of a website, there are two primary areas that can make or break your online success … your content and your navigation. You need to have engaging content that speaks to your visitors and addresses their needs and questions. You also need to ensure that it is logically organized, easy to browse, and easy to search. Good navigation functions to both allow visitors to easily find information and to drive visitors to your goal.

SSC-homepage.jpgSmallShipCruises.com is a very useful site offering a large selection of cruises with a variety of destinations, themes, ship types, and deals. The primary goals of the website are to receive individual bookings and individual charters and the secondary goal is ad clicks.

Unfortunately, the current navigation poses some major hindrances for both search engines and visitors.

Navigation Code That Is Crawlable
Not all ways to program navigation are spiderable by the search engines. The search engine bots cannot read the pull down menus such as those used for “Find Cruise By Destination,” “Find Cruise By Interest” and “What To Do Before You Go.” Nor do they read javascript. While pull-down-menu.jpgusing the form field function to create these pull downs works moderately well for visitors, it can prevent pages on your site from being indexed by the search engines and thus they won’t show up in search results.

Fortunately, the top navigation links are crawlable by search engines and many of the website’s key pages are accessible through both navigation elements. However, none of the pages under “What To Do Before You Go” are duplicated in the top navigation and will not be indexed.

Your primary navigation links need to be HTML coding in order to be crawlable by search engines. If you want to create drop down menus, hover effects, or other special effects, use CSS.

You can also ensure that all of your pages are easily indexed by creating multiple ways for visitors to reach information. This could include more than one means of primary navigation as well as in-site links within the content.

Navigation That is Logically Organized
There are five primary methods for organizing the pages on this type of website:

  1. Topic - one of the most useful and most difficult organization schemes. Organize information by subject or topic.
  2. Task - this scheme organizes content and applications into a collection of processes, functions, or tasks. This is most appropriate when visitors will likely have a limited number of high priority tasks they want to perform. These are characterized by action verbs such as “find” “book” and “buy.”
  3. Audience - an audience-specific organization makes sense when there are two or more clearly definable audiences. For instance, you see this prominently on college and university websites that address “future students”, “current students”, “parents”, “alumni” etc.
  4. Metaphor - metaphors can be used to help users understand the new by relating it to the familiar. For instance, the “folders” and “recycle bin” on your desktop. These metaphors must be familiar to your users, and can sometimes be limited.
  5. Hybrid - combination of two or more of above.

If it is possible to maintain one organization scheme, users will most easily be able to find their way around your website. Consistency in the way you organize and label your navigation is key to good usability.

The SmallShipCruises.com website uses a combination of topical and task-oriented navigation. The top navigation links are topical, while the pull downs are task-oriented. For this site, the task-oriented scheme is probably most appropriate and effective. Virtually all of the website’s pages could be organized into the following top level categories:

  • Find by destination
  • Find by interest
  • Find by ship
    • Small ship
    • Big ship
    • Yacht
    • Cruise Lines
  • Book cruise
  • Prepare for your cruise
    • “What to do” pages
  • Learn more
    • About page
    • Charters and Groups
    • Contact

Additionally, the navigation needs to be grouped logically on the page. Currently, there are top navigation links, pull downs in both the right and left sidebars, and additional navigation links in the right sidebar. This makes it very difficult for a visitor to quickly scan the website and determine what information and tasks are available. Navigation elements need to be grouped together visually as well as organizationally. The primary elements of navigation also need to be available on every page of the website. Don’t make visitors return to the homepage to browse types of cruises - they’re more likely to give up and go elsewhere.

Navigation That Drives Visitors To Your Goal

Perhaps the most detrimental aspect of the current navigation is that it does not come close to driving visitors to the primary goal, which is booking. (Visitors aren’t actually booking their cruise on the website; they are submitting a form showing their interest in order to be contacted by an agent.)

While links in the site-wide banner and navigation take visitors to a booking page, there is no way to book when browsing actual cruise options. Say I look at cruises by destination and select Australia. I then get a listing of various cruise lines that go to Australia. I find one that sounds good, and click the link at the bottom of the page to make my reservation. I am then taken to the main booking page, which explains how to book a cruise on the site and provides a list of destinations. Australia is not in that list of destinations. Technically I can still send my contact form choosing a similar location, but this is highly confusing. Especially when the detail pages for the specific Australian cruise in which I was interested links off-site to the actual cruise line where I can also book. So, why would I book with SmallShipCruises.com when I can book with the cruise line itself … and it is probably easier to do?

SmallShipCruises.com needs to eliminate that middle step of the main booking page. If a visitor clicks all the way through to a specific cruise line destination and then clicks the booking link on that page, they should go directly to the contact form. AND the cruise information should automatically input into the necessary fields.

Your contact form, shopping cart, subscription page, or other goal page needs to be as simple to use as possible to receive maximum conversions.

In Short, Navigation That Is Usable

There are many areas that SmallShipCruises.com could improve to be more successful online including adding more specific content on individual pictures, images, customer testimonials and reviews and ensuring that the website functions correctly in all browsers (it doesn’t work well in Firefox). None of this matters however, if visitors can’t find their way around the site or if the search engines can’t index all of your pages.

Want more from your web site?
Search Influence can help! Targeted Traffic. Increased Revenue. Results Guaranteed. Customized Internet Marketing you can afford.


Mihm, Matt, Money and Reviews

by Sage Lewis

Local search walks away with two categories this week with continued praise for David Mihm’s “Local Search Ranking Factors” article, and Local.com increases communication on its site by adding user reviews and ratings. USA Today featured Google’s Matt Cutts as he shares five tips on how to help your website succeed in the search engines. And, the SEMPO survey says. . . the SEM industry exceeded its projected $11.5 billion spending with and actual spending of $12.2 billion in 2007!

Want more from your web site?
Search Influence can help! Targeted Traffic. Increased Revenue. Results Guaranteed. Customized Internet Marketing you can afford.


And now, the end is near…

Well, its been a nice, fulfilling but short run on Between the Lines. On Monday morning, I pack up my stuff and move to Tech Broiler. As you can see, it’s starting to look a little bit like Mount Rushmore in terms of editorial faces on ZDNet’s premier blog, and I need to move into […]


Taking the ‘H’ Out of HR

You’ll know that the efficiency drive that is called “self-service” in corporations around the globe will have reached its ultimate course when you walk into your human resources department and find only a telephone on the counter.
You’ll pick it up and, of course, get a hierarchy of choices to make by voice or keypad […]


News to know: ICANN hacked; IE flaw; OpenSuse 11; Hyper-V; iPhone 3G

Notable headlines:
Ryan Naraine: Zero-day flaw haunts Internet Explorer
Tech heavyweights launch security response consortium
ICANN and IANA’s domains hijacked by Turkish hacking group
Security researchers hack the London underground train for free ride
Matthew Miller: First public beta of Opera Mobile 9.5 coming on 15 July
Yahoo creates three new teams to report to Decker
Dell Studio laptops now available [right]
Steve […]


Attend the Free Webinar from Google

by Manoj Jasra

Google is planning on offering a free webinar on July 8th covering 3 of its most useful products: Google Analytics, Google Website Optimizer and Google Webmaster Tools. This trio of tools is key to the success of any business. Analytics, Landing Page & A/B testing and website configuration for organic insight are an absolute must even if you don’t use Google products.
 
I personally like the multi tool webinar offering because it makes more sense seeing how multiple products integrate with each other. It’s the synergy between the numerous components of the complete solution that truly allows a business to provide an optimum experience for their customers.
 
If you look at these 3 components, Analytics, Optimizer and Webmaster tools, you will notice a funnel type process developing.
 
  1. Webmaster tools help you configure your website so that you can acquire visitors
  2. Analytics gives you insight on what your visitors are doing on your website and where they are coming from.
  3. Website Optimizer helps businesses perfects the lead acquisition process and promotes a better user experience. Website optimizer has to be used in parallel with analytics so that you can really measure the success of your landing page tests.

Register to attend here. If you can’t make that date, you’ll be able to access an archived version of the presentation via the same registration URL. And lest you forget, you can always visit Google Webmaster Central to see everything Google offers to help you build and maintain your best site.

Want more from your web site?
Search Influence can help! Targeted Traffic. Increased Revenue. Results Guaranteed. Customized Internet Marketing you can afford.


Attend the Free Webinar from Google

by Manoj Jasra

Google is planning on offering a free webinar on July 8th covering 3 of its most useful products: Google Analytics, Google Website Optimizer and Google Webmaster Tools. This trio of tools is key to the success of any business. Analytics, Landing Page & A/B testing and website configuration for organic insight are an absolute must even if you don’t use Google products.
 
I personally like the multi tool webinar offering because it makes more sense seeing how multiple products integrate with each other. It’s the synergy between the numerous components of the complete solution that truly allows a business to provide an optimum experience for their customers.
 
If you look at these 3 components, Analytics, Optimizer and Webmaster tools, you will notice a funnel type process developing.
 
  1. Webmaster tools help you configure your website so that you can acquire visitors
  2. Analytics gives you insight on what your visitors are doing on your website and where they are coming from.
  3. Website Optimizer helps businesses perfects the lead acquisition process and promotes a better user experience. Website optimizer has to be used in parallel with analytics so that you can really measure the success of your landing page tests.

Register to attend here. If you can’t make that date, you’ll be able to access an archived version of the presentation via the same registration URL. And lest you forget, you can always visit Google Webmaster Central to see everything Google offers to help you build and maintain your best site.

Want more from your web site?
Search Influence can help! Targeted Traffic. Increased Revenue. Results Guaranteed. Customized Internet Marketing you can afford.